Question 1

How quickly can you fix my broken springs?

Accepted Answer

We understand that a broken spring means your garage door is out of commission. That's why we offer same-day service for most spring repairs. When you call us, our dispatchers prioritize spring issues because we know how urgent they are. In most cases, we can have a certified technician at your home within 2-4 hours during business hours. For emergency calls outside regular hours, we typically respond within 1-2 hours. Our technicians arrive fully stocked with the most common spring sizes, so repairs are usually completed in under an hour once we're on site.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs are under tremendous tension and are designed to last approximately 10,000 cycles (one cycle = opening and closing the door once). The most common causes of spring failure include: normal wear and tear from daily use, rust and corrosion from humidity and temperature changes, poor quality springs that were installed originally, lack of regular maintenance and lubrication, and extreme temperature fluctuations which cause the metal to expand and contract. Springs typically last 7-12 years depending on usage. We recommend our preventive maintenance program to extend spring life and catch potential failures before they happen.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new custom garage door is a significant investment in your home. That's why we partner with several financing companies to offer flexible payment options. We offer 0% APR financing for qualified customers on terms up to 18 months, as well as longer-term financing with competitive rates. There's no prepayment penalty, and approval is quick and easy. During your free consultation, our specialists will walk you through all available options to find a payment plan that fits your budget. We believe everyone deserves a beautiful, functional garage door without financial stress.

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